Virtual Casino FAQ

  1. What are the system requirements?
    Flashâ„¢ Version
    Windows 98/SE/ME/2000/XP
    800 x 600 monitor with high color (16 bit) or more
    Macromedia Flash version 7 or higher
    Internet Explorer (6.0 or higher recomended), Netscape 7.2 or higher, Mozilla FireFox 2 or higher.
  2. Can I play at the virtual casino from Web TV or Macintosh?
    Casablanca Gaming Casino software runs on Windows 98/SE/ME/2000/XP. If you use Mac or other operating systems you can play at our Flashâ„¢ version. You will need a browser that supports Flashâ„¢ movies.
    Mac users can play at Casablanca Gaming’s Flashâ„¢ version using the browser Safari 1.2.3 or higher. Internet Explorer for Mac is also supported.
    Casablanca Gaming Casino is not currently available for Web TV users.
  3. What if I am disconnected from the virtual casino while playing?
    Unfortunately, disconnections may occur while playing due to problems over the Internet. Our software is designed to handle such incidents. The following Disconnection Policy applies to players using Casablanca Gaming’s Casino Software.

    BlackJack:
    If the connection is terminated after placing a bet but before pressing Deal button, the bet will be returned. If you press Stand button, Double button or Fold button and the connection is terminated the play will continue on the server. After reconnecting, use the Account History to see the result. In any other case the connection is terminated, you should reconnect and choose any of the Blackjack tables and the game will be restored * **.

    Baccarat:
    If the connection is terminated after placing a bet but before pressing Deal button, the bet will be returned. If you press Deal button and the connection is terminated the play will continue on the server. After reconnecting, use the Account History to see the result.

    Craps:
    If the connection is terminated after placing a bet but before pressing Roll button, you should reconnect and choose any of the Craps tables and the game will be restored. If you press Roll button and the connection is terminated the play will continue on the server. After reconnecting, use the Account History to see the result. If the result wasn’t a Seven Out, choose any of the Craps tables and the game will be restored* **.

    Keno:
    If the connection is terminated after placing a bet but before pressing Play button, the bet will be returned. If you press Play button and the connection is terminated the play will continue on the server. After reconnecting, use the Account History to see the result.

    Paigow:
    If the connection is terminated after placing a bet but before pressing the Deal button, the bet will be returned. If you press Done button and the connection is terminated the play will continue on the server. After reconnecting, use the Account History to see the result. In any other case the connection is terminated, you should reconnect and choose any of the Paigow tables and the game will be restored * **.

    Roulette:
    If the connection is terminated after placing a bet but before pressing Spin button, the bet will be returned. If you press Spin button and the connection is terminated the play will continue on the server. After reconnecting, use the Account History to see the result

    Slot Machines:
    If the connection is terminated after placing a bet but before pressing Spin button, Bet Max button, the bet will be returned. If you press Spin button, Bet Max button and the connection is terminated the play will continue on the server. After reconnecting, use the Account History to see the result

    Video Poker:
    If the connection is terminated after placing a bet but before pressing Deal button, Bet Max button, the bet will be returned. If you press Draw button and the connection is terminated the play will continue on the server. After reconnecting, use the Account History to see the result . In any other case the connection is terminated, you should reconnect and choose the Video Poker machine and the game will be restored * **.

    * If your are using the Casablanca Gaming Virtual Casino Download version, interrupted games will be restored automatically after reconnecting.
    ** Interrupted games will be cancel as a loss after 30 days.