Online Sportsbook, Casino and Racebook Support at WagerWeb

Live Help

Phone Support

We employ an English speaking support staff who are ready to assist you.

Click on the button
for live help.

New Accounts
Deposits/Payouts
1-888-464-2387*
(GO4 BETS)

UK Toll Free
0808-234-1084

Bookmaking
1-866-371-9833*

Horse Racing
1-866-747-3536*

International
011-506-271-5511

FaxService
1-877-848-6582*

*toll free for North America

Sales Department

Need to change your password?

Name	Phone Number	Email Address
Alex Field	866-806-0581	alex@wagerweb.com
Charlie Adkins	877-247-5513	charlie@wagerweb.com
Jamie Owen	888-647-6112	jamie@wagerweb.com
John Osorno	800-536-4853	josorno@wagerweb.com
John Sanchez	877-247-5516	johnvip@wagerweb.com
Lilly Guardia	866-888-6818
Marcel Wilson	866-747-3540	marcel@wagerweb.com
Ray Rodriguez	866-888-6818	ray@wagerweb.com
Tony Dixon	1-888-239-4677	tony@wagerweb.com
Vinnie Marino	877-247-5518	vinnie@wagerweb.com

Account #:
Email:
Current Password:
New Password:
Confirm New Password:

Forgot password or account number?
There’s no need to open a new account! Just type your email and we will send you your info.
Email:

F.A.Q.

What are the Hours of Operation?

Customer Service 24 Hours

Bookmaking and Racebook (Monday thru Friday)
11:00 AM ET - halftime of last game

Bookmaking and Racebook (Saturday and Sunday)
10:30 AM ET - halftime of last game

How do I deposit?

We offer many different methods to deposit. Please click on one of the following for detailed info on each method:

I forgot my Login or Password?

On the support page enter your e-mail address and the system will automatically send your account information.

Click on the Live Help button below.

Be prepared to supply the following:
First Name
Last Name
Email Address (used when you opened account)

The representative will email you the information direct.

Live Help

When will my bonus be credited?

Bonuses are credited immediately after you deposit.

If your bonus has not yet been credited please click the following link and a representative will address it immediately.

Live Help

Help! I am having problems logging in!

First, make sure you are typing your Login and Password correctly.

Logins and Passwords are NOT case sensitive so just be sure that the letters/numbers are correct.

Still experiencing problems?

Click here and Let us Help!

What is the Neteller Code?

Our Neteller Merchant Code to send/receive is:

beto5963

Neteller Payout Page

Why was my Neteller declined?

Netellers are declined for different reasons including but not limited to:

Rollover Policy not being met.
Request higher then our max daily of $2,000.
CreditCard or deposit restrictions not met.

To find out specific info on your decline please click here:

Live Help

Help! The website is not working!

First, check your internet connection.

Second, make sure you are using the latest version of your web browser. Our site is best viewed using IE 5.x, Netscape 6.0, Opera 7 and Mozilla 1.0 or higher.

Still not working?

Click below and alert the Live Help representative immediately about your problem.

When will you grade the games?

We grade all games as soon as there is an official result. However, at times this does not coincide with the end of the game you are watching on TV.

Allow for at least 5 minutes after the game has ended before you check your account.

If you are in a rush or the 5 minutes is over please click the following link and a Customer Service Representative will message the Linesmaker Department to ensure the funds are added to your account.

Live Help

How much are the payout fees?

All of our Payout Fees have different amounts.

Neteller - 1st Payout FREE
Subsequent payouts cost $20
Maximum $2000 per day

Moneybookers - 1st Payout FREE
Subsequent payouts cost $20
Maximum $2000 per day

Bank Wire
1st Payout FREE (Max $10,000);
Subsequent payouts will cost
0.005% of withdrawal amount
Minimum Fee $65
Maximum Fee $500

Western Union
1st Payout FREE (Max $500)
Subsequent payouts $50 - $125
Maximum $1000

Moneygram
1st Payout FREE (Max $500)
Subsequent payouts $50 - $125
Maximum $1000

Cashiers Check - 1st Payout FREE
Subsequent Payouts cost $50
Maximum $4900

Please click the following link to visit our Banking Page. At the top right corner are the Payout Methods. You can click each method for more detailed information.

Banking HomePage

When will my Payout be ready?

You can view all you payout information by login on the following link:Payouts

All customers receive confirmation via email. If there is any problem we will also contact you via email regarding the situation.

Help! I cant find Odds on a game!

Our Live Lines section is available to all customers.

Click the following link to visit the Live Lines Homepage and choose a category.

Live Lines

Also, check our Wager PostTime page to see when unlisted odds will be ready.

Wager PostTimes

Still need assistance? Click below and let us help!

Live Help

What are the current promotions?

Wagerweb.com has more promotions weekly than any other online sportsbook and casino.

Click the following link to visit our Main Promotions Page. Click on any promotion for more detailed information.
Casino Promotions
Sportsbook Promotions
Racebook Promotions

E-mail Support
	Type your message in the following form and our Customer Service Staff will answer your questions in no time! Account: Email:
Please remember to include your account number in your inquiry.	Subject: